Warranty & Defects

Warranty

It can occur that something goes wrong with your purchase, we will ensure that it is resolved as soon as possible. The normal European warranty on the clock movement is 24 months.
Guarantees on branded products are always performed by the brand supplier. Offered guarantees do not affect the statutory rights as a consumer regarding warranty and conformity.

Normally the following is excluded from the warranty; **

• Battery (up to 3 months after purchase it is guaranteed)
• Glass breakage
• Crown / Screw (always make sure that your screw / crown is closed when worn)
• Watchband /strap
• loosening of stones up to 3 months after purchase
• Different warranty applies to Mi Moneda

** These exclusions will always be reviewed by us. If it appears that there is a manufacturing defect obviously the regular warranty applies.

t may prevent costs being charged for the repair. Costs are only charged when the defect is caused by your own fault or when the manufacturer's warranty has expired. When there is a price quote, this will always be communicated to you in advance. If you do not agree, you must pay the costs (at € 6.95) for the return of the product.

Quotation - not agreed
Warranty conditions only apply when used correctly. If the jewelry has been used incorrectly, costs for the repair may be charged. If there is a quotation, this will always be communicated to you in advance. If you do not agree, we will charge you the shipping costs of € 6.95.

We have described the warranty conditions as extensively as possible. It may or may not be that a piece of jewelery is repaired within the warranty conditions. The brand will give the decisive final verdict, which is always taken into account by us.

Return of your repair
When the product is repaired, the item will be sent to you free of charge. You will receive feedback on the repair by e-mail and you will find the corresponding Track & Trace code.

Have you received a quote and do you not agree? Then the shipping costs of € 6.95 will be charged to you.

GUARANTEE PER JEWELRY BRAND
The warranty conditions differ per brand. We recommend that you read the warranty conditions carefully, so that you know what service you can expect from the brand. The warranty period starts from the moment you receive the jewellery.

blush
You have a 2-year warranty on manufacturing defects. For damage or defects caused by normal use, a warranty period of 6 months applies. No guarantee is given on:
- damage and defects caused by improper use (e.g. falling or bumping)
- discoloration due to water, perfume, soap, lotion or hair spray
- repair/adjustment of the jewelery by another party

Boccia
You have a two-year warranty against manufacturing defects.

Buddha to Buddha
You have a half year warranty on jewelry from Buddha to Buddha. No warranty is given if:
- you wear the jewelery while sleeping, exercising, swimming, showering and going to the beach
- the piece of jewelery has been in contact with perfume, hair spray, make-up and chemical cleaning agents
- unacceptable damage due to improper use
- repair/adjustment of the jewelery by another party

Dacaya
You have a half year warranty on jewelry from Dacaya. You should be extra careful when handling leather items. Leather is a natural product and requires extra maintenance. We therefore advise against sleeping, exercising, swimming and doing housework with leather jewellery. Leather jewelry is not resistant to water, perspiration, make-up, perfume and chemicals.

Diesel jewelry
You have a two-year warranty against manufacturing defects. No guarantee is given on:
- damage and defects caused by improper use (e.g. falling or bumping)
- articles that have been cleaned by a chemical product, which has affected the material
- repair/adjustment of the jewelery by another party

Esprit jewelry
You have a two-year warranty against manufacturing defects.

fuzi jewelry
You have a half year warranty on manufacturing defects.

fossil jewelry
You have a two-year warranty against manufacturing defects. No guarantee is given on:
- damage and defects caused by improper use (e.g. falling or bumping)
- articles that have been cleaned by a chemical product, which has affected the material
- discoloration due to water, perfume, soap, lotion or hair spray
- repair/adjustment of the jewelery by another party

You have 3 months warranty on gold plated jewelry. The gold-plated layer is on the surface and will wear over time with use. The bottom layer will become visible. This is completely common for gold plated jewelry.

Fossil smartwatches
The right of return lapses if you have removed the protective foil from the watch or if the watch has been switched on and/or contains personal settings. You may therefore fit the product as long as you leave the foils in place and do not switch on the product.

Garmin smartwatches
The right of return lapses if you have removed the protective foil from the watch or if the watch has been switched on and/or contains personal settings. You may therefore fit the product as long as you leave the foils in place and do not switch on the product.

guess jewelry
You have a 2-year warranty on manufacturing defects. For damage or defects caused by normal use, a warranty period of 6 months applies. No guarantee is given on:
- damage and defects caused by improper use (e.g. falling or bumping)
- (too) high acidity of the skin (which can result in discoloration of the jewelry)
- discoloration due to water, perfume, soap, lotion or hair spray
- repair/adjustment of the piece of jewelery by a