Return & Exchange

Trial period & Return policy

For WatchesnJewellery orders a trial period of 14 days  applies from the day of delivery. You may view the product, evaluate and / or fit, unless otherwise stated within this period.

Please check immediately upon receipt of the item if it is delivered undamaged and complete. If this is not the case, we kindly ask you to contact us as soon as possible to to report it.

If you are not satisfied with the product, you can return it. You can return the article:

• within the trial period of 14 days
• if the article is complete in - as far as reasonably possible - original condition and brandpackaging.
• Signed deleivery return (signature on delivery) via a shipping company. The responsibility of the return shipment lies with you. However, our experience is that it is better to send a return package with signed delivery as in a single case it may be the package gets lost. When you registered sending you are insured against the loss of packets. The costs for the return are your responsibility.

Some items can not be returned. These are:

• Products which engraved on request
• Products made by special request, such as wedding rings
• Products that are custom
• Products that are customized according to your specifications 

For more information, see our terms and conditions.

NOTE: For Mi Moneda different warranty conditions apply.

Return & Exchange

You can register your return or exchange on our web site. If you are logged in you can do so on this page. There you can see per order until when you are allowed to return the items. You can also easily specify which item you wish to exchange or return.

Return
Sign your return in via the website and send the package as mentioned above, you can use the little stickers on the packing slip for our address details, for a smooth handling stick the little sticker with the barcode on the outside of the package. You will need to prepay the package.

When you use signed delivery for your parcel, it does not need additional insurance. The costs for the return are your responsibility.

The returns will be processed in order of receipt and reviewed as soon as we process your return, you will be notified by email. Processing can take up to maximum of 14 days. If you want to know whether your return package has been received by us we advise you to check the track-and-trace code of your shipment.

If it is indicated that we have received your package, you can rest assured that your return will be processed as soon as possible.