Thuiswinkel.org is the Dutch label for companies offering products and / or selling services through the Internet, catalogs, mail and other remote sales. All members of Thuiswinkel.org are recognized by the label. As a consumer you can be sure that these companies have the Terms Infomercial and the conduct of the association require that they comply with and accountability to compliance with relevant laws and regulations. If you purchase something from a member of Thuiswinkel.org this means for you:

Clarity about with who you do business
- Indication of identity, registration number of the Chamber of Commerce and actual address of the company
- Easy, direct and permanent access to business information through the Declaration Thuiswinkel.org

Resolve complaints and disputes
- Clear information on how and at what address you can complain;
- Complaints and disputes through Thuiswinkel.org;
- Dealing with your complaint by an independent arbitration board.

Clear warranties and conditions
- Clear information on after sales service and commercial guarantees;
- Clear information about the conditions.

Thuiswinkel.org and disputes
Thuiswinkel.org by member companies will do everything possible to reasonably resolve complaints. If it does not quite gone according to plan, then with the Terms Thuiswinkel it is possibil to submit a dispute to the Disputes Committee Thuiswinkel or a similar independent litigation authority. The rulings of the Dispute Thuiswinkel are binding, meaning that in Thuiswinkel.org affiliated company must comply with the ruling of the Dispute Thuiswinkel.org (unless the company's decision within two months to review the court submitted).

Warranty fulfillment
With regard to the rulings of the Dispute Thuiswinkel Terremark offers a "Performance Guarantee". This means that Thuiswinkel.org ensures that a decision of the committee will be met. Does a company within the stipulated period, the consumer may write to Thuiswinkel.org

Thuiswinkel.org:  no guarantee
Note: this is no "guarantee" for financial insolvency which eg in case of receivership or bankruptcy of a member company can be claimed.